At 499bet, protecting your personal information is a responsibility we take seriously. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used, and what rights you hold over your information as a player on our platform.
Six core principles that govern how 499bet handles every piece of data you share with us
499bet operates the online betting and casino platform accessible at https://499bet.vu (the "Platform"). Throughout this Privacy Policy, references to "499bet", "we", "us", or "our" refer to the operator of the Platform. References to "you" or "your" refer to any individual who accesses or uses the Platform, whether as a registered account holder or as an unregistered visitor.
499bet acts as the data controller in respect of all personal data collected through the Platform. As data controller, 499bet is responsible for determining the purposes and means by which your personal data is processed.
If you have any questions about this Privacy Policy or about how your personal data is handled, you may contact our support team at any time by emailing [email protected]. Our support team is available 24 hours a day, 7 days a week.
499bet collects personal data that is necessary to provide you with a safe, compliant, and fully functional betting and casino experience. The categories of personal data we collect are set out in the table below.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number | Registration; identity verification checks |
| Contact Data | Email address, phone number, residential address, city, postal code | Registration; account updates |
| Financial Data | bKash/Nagad/Rocket/Upay account numbers, bank account details, transaction history, deposit and withdrawal records | Deposits; withdrawals; payment verification |
| Account Data | Username, encrypted password, account balance, bonus balance, bet history, game activity | Registration; ongoing platform use |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps, login history | Automatically on platform access |
| Usage Data | Pages visited, features used, game sessions, time spent, click patterns, search queries within the platform | Automatically during platform use |
| Communications Data | Support ticket contents, live chat transcripts, email correspondence with 499bet | When you contact our support team |
| Responsible Gaming Data | Deposit limits set, cooling-off periods activated, self-exclusion requests, session reminders configured | When responsible gaming tools are used |
499bet does not collect special categories of sensitive personal data (such as health data, racial or ethnic origin, political opinions, or biometric data) unless required to do so for a specific legal compliance purpose, and only with your explicit consent in such circumstances.
499bet collects personal data through the following means:
Where 499bet receives data about you from a third party, we ensure that the third party has a lawful basis for sharing that data with us and that our use of the received data is consistent with the purposes for which it was originally collected.
499bet uses your personal data for the following purposes:
499bet processes your personal data on the following legal grounds:
499bet does not sell or rent your personal data to any third party. We may share your personal data with the following categories of recipient, strictly on a need-to-know basis:
All third parties who receive personal data from 499bet are required to implement appropriate technical and organisational security measures to protect that data, and are prohibited from using it for any purpose other than the specific purpose for which it was shared.
499bet uses cookies and similar tracking technologies to improve your experience on the Platform, maintain session security, and gather anonymised analytics data to help us understand how the Platform is used.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Maintain your login session, remember your account preferences, enable secure transactions | Session or up to 30 days |
| Functional | Remember language, display preferences, responsible gaming settings configured by you | Up to 12 months |
| Analytics | Collect anonymised data on page views, feature usage, and navigation paths to improve the Platform | Up to 24 months |
| Security | Detect and prevent fraud, bot activity, and unauthorised access attempts | Session or up to 90 days |
Essential and security cookies are strictly necessary for the Platform to function and cannot be disabled without materially affecting your ability to use 499bet services. Functional and analytics cookies may be managed by adjusting your browser settings. Please note that disabling certain cookies may affect the performance or personalisation of the Platform.
499bet does not use third-party advertising cookies or tracking pixels from external advertising networks.
499bet implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While 499bet takes all reasonable steps to protect your personal data, no digital system can guarantee absolute security against all possible threats. If you believe your 499bet account has been compromised, contact us immediately at [email protected].
In the event of a personal data breach that poses a risk to your rights and freedoms, 499bet will notify affected individuals and relevant authorities in accordance with applicable legal requirements.
499bet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any applicable legal, regulatory, accounting, or reporting requirements.
The following general retention periods apply:
When personal data is no longer required and its retention period has expired, 499bet securely deletes or anonymises it in a manner that prevents reconstruction or identification.
As an individual whose personal data is processed by 499bet, you hold the following rights in relation to your data:
To exercise any of the above rights, contact the 499bet support team at [email protected] with your full name, registered email address, and a clear description of the right you wish to exercise. 499bet will respond to all valid requests within 30 calendar days.
The 499bet Platform is strictly for adults aged 18 years and above. 499bet does not knowingly collect personal data from individuals under the age of 18. If 499bet discovers or has reason to believe that personal data has been collected from a person under the age of 18, the relevant account will be immediately suspended, any funds deposited will be returned to the source payment method, and all personal data associated with the account will be securely deleted.
If you are a parent or guardian and you believe that a person under your care has registered an account with 499bet, please contact us immediately at [email protected] so that we can take prompt action.
499bet employs age verification checks at the point of registration and at subsequent points during the account lifecycle to enforce this requirement. Providing false information about your age constitutes a breach of our Terms & Conditions and may result in account closure and forfeiture of funds.
The 499bet Platform may contain references to third-party service providers such as payment processors (bKash, Nagad, Rocket, Upay) and game content studios. These third parties operate their own platforms and privacy practices, which are independent of 499bet.
499bet is not responsible for the privacy practices of any third-party platform or service. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of 499bet. The inclusion of a reference to a third-party service on the 499bet Platform does not constitute an endorsement of that third party's privacy or data handling practices.
499bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the evolution of the Platform's features and services. When material changes are made, the effective date at the top of this policy will be updated accordingly.
Where changes are significant, 499bet will notify registered players by email to their registered address prior to the changes taking effect, or by displaying a prominent notice on the Platform upon their next login. Minor clarifications or formatting changes that do not affect the substance of our data practices may be made without advance notice.
Your continued use of the 499bet Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the revised Privacy Policy, you must cease using the Platform and may request closure of your account by contacting [email protected].
If you have any questions, concerns, or complaints about this Privacy Policy or about how 499bet handles your personal data, please contact us using the details below:
When contacting us about a data rights request or a privacy concern, please include your full name, registered email address, and a clear description of your query or request to allow us to respond efficiently and accurately.
Now that you know how we protect your data, dive into cricket betting, live casino games, slots, and more. Our support team is available 24/7 for any questions.