Privacy Policy

499bet operates the online betting and casino platform accessible at https://499bet.vu (the "Platform"). Throughout this Privacy Policy, references to "499bet", "we", "us", or "our" refer to the operator of the Platform. References to "you" or "your" refer to any individual who accesses or uses the Platform, whether as a registered account holder or as an unregistered visitor.

499bet acts as the data controller in respect of all personal data collected through the Platform. As data controller, 499bet is responsible for determining the purposes and means by which your personal data is processed.

If you have any questions about this Privacy Policy or about how your personal data is handled, you may contact our support team at any time by emailing [email protected]. Our support team is available 24 hours a day, 7 days a week.

499bet collects personal data that is necessary to provide you with a safe, compliant, and fully functional betting and casino experience. The categories of personal data we collect are set out in the table below.

499bet does not collect special categories of sensitive personal data (such as health data, racial or ethnic origin, political opinions, or biometric data) unless required to do so for a specific legal compliance purpose, and only with your explicit consent in such circumstances.

499bet collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, using responsible gaming tools, or contacting our support team.
• Automated technologies: Technical and usage data collected automatically when you access or browse the Platform, via cookies, server logs, pixel tags, and similar tracking technologies. See Section 7 for full details on cookies and tracking.
• Third-party sources: Identity and fraud-check data received from identity verification service providers when we conduct Know Your Customer (KYC) checks. Payment confirmation data received from payment processors including bKash, Nagad, Rocket, Upay, and Bangladeshi bank partners.

Where 499bet receives data about you from a third party, we ensure that the third party has a lawful basis for sharing that data with us and that our use of the received data is consistent with the purposes for which it was originally collected.

499bet uses your personal data for the following purposes:

• Account management: To create, verify, maintain, and close your 499bet account, and to authenticate your identity when you log in.
• Service delivery: To process bets, settle outcomes, credit winnings, process deposits and withdrawals, and deliver the full range of sports betting and casino game services on the Platform.
• Identity verification and KYC: To verify your identity, confirm your age (18+ requirement), confirm your payment method ownership, and comply with anti-money laundering obligations.
• Fraud and crime prevention: To detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, collusion, underage gambling, and other prohibited conduct described in our Terms & Conditions.
• Responsible gaming: To administer deposit limits, cooling-off periods, session reminders, and self-exclusion requests, and to monitor for patterns of play that may indicate problem gambling.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Platform improvement: To analyse usage patterns and technical performance data in order to improve the Platform's features, interface, and reliability.
• Legal compliance: To comply with applicable legal and regulatory requirements, including responding to lawful requests from courts, regulators, and law enforcement authorities.
• Marketing communications: To send you promotional offers, bonus notifications, and platform news — but only where you have provided consent or where we have a legitimate interest in doing so and you have not opted out. You may opt out of marketing communications at any time by contacting [email protected].

499bet processes your personal data on the following legal grounds:

• Contract performance: Processing that is necessary to fulfil the contract between you and 499bet — specifically, the delivery of betting and casino services, payment processing, and account management. Without this processing, 499bet cannot operate your account.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering rules, age verification requirements, and lawful requests from competent authorities.
• Legitimate interests: Processing that is necessary for 499bet's legitimate business interests, including fraud detection, platform security, responsible gaming monitoring, and service improvement — provided these interests are not overridden by your privacy rights.
• Consent: Where 499bet relies on your consent as a legal basis (for example, for optional marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

499bet does not sell or rent your personal data to any third party. We may share your personal data with the following categories of recipient, strictly on a need-to-know basis:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank — for the purpose of processing deposits and withdrawals to and from your account.
• Identity verification providers: Third-party KYC and age verification service providers who verify your identity documents and confirm your eligibility to hold a 499bet account.
• Game content providers: Where required to facilitate your participation in live dealer games or RNG casino games provided by studios such as Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, PG Soft, and Spribe. Data shared with game providers is limited to what is technically necessary to deliver the game session.
• IT and infrastructure providers: Cloud hosting, content delivery, and cybersecurity service providers who support the operation of the Platform and are contractually bound to process your data only on 499bet's instructions.
• Legal and regulatory authorities: Courts, law enforcement agencies, financial intelligence units, or regulatory bodies, where 499bet is required or permitted by law to disclose your data.
• Professional advisors: Lawyers, auditors, and accountants, where necessary and subject to professional confidentiality obligations.

All third parties who receive personal data from 499bet are required to implement appropriate technical and organisational security measures to protect that data, and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

499bet uses cookies and similar tracking technologies to improve your experience on the Platform, maintain session security, and gather anonymised analytics data to help us understand how the Platform is used.

Essential and security cookies are strictly necessary for the Platform to function and cannot be disabled without materially affecting your ability to use 499bet services. Functional and analytics cookies may be managed by adjusting your browser settings. Please note that disabling certain cookies may affect the performance or personalisation of the Platform.

499bet does not use third-party advertising cookies or tracking pixels from external advertising networks.

499bet implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all pages and data transmissions between your device and 499bet servers.
• Encrypted storage of all sensitive account data, including passwords (stored as hashed values, never in plaintext) and payment method details.
• Access controls: Personal data is accessible only to 499bet staff and authorised service providers who have a genuine operational need to access it. Access is granted on the principle of least privilege.
• Network security: Firewalls, intrusion detection systems, and continuous security monitoring to identify and respond to potential threats in real time.
• Regular security assessments: Periodic internal and external security reviews, vulnerability assessments, and penetration testing to identify and remediate weaknesses.

While 499bet takes all reasonable steps to protect your personal data, no digital system can guarantee absolute security against all possible threats. If you believe your 499bet account has been compromised, contact us immediately at [email protected].

In the event of a personal data breach that poses a risk to your rights and freedoms, 499bet will notify affected individuals and relevant authorities in accordance with applicable legal requirements.

499bet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any applicable legal, regulatory, accounting, or reporting requirements.

The following general retention periods apply:

• Active account data: Retained for the duration of your account relationship with 499bet, plus a minimum of 5 years following account closure to meet anti-money laundering and regulatory record-keeping obligations.
• Transaction and financial records: Retained for a minimum of 7 years from the date of the relevant transaction, in accordance with standard financial record-keeping requirements.
• Identity verification documents: Retained for a minimum of 5 years following account closure or the completion of the relevant verification check, whichever is later.
• Support communications: Retained for a minimum of 3 years from the date of the communication, to facilitate the resolution of disputes and complaints.
• Marketing consent records: Retained for the duration of the marketing relationship, plus sufficient time to demonstrate compliance if challenged.
• Technical and usage data: Typically retained in identifiable form for up to 24 months, after which data may be anonymised and retained in aggregated form for analytics purposes.

When personal data is no longer required and its retention period has expired, 499bet securely deletes or anonymises it in a manner that prevents reconstruction or identification.

As an individual whose personal data is processed by 499bet, you hold the following rights in relation to your data:

• Right of access: You may request a copy of the personal data that 499bet holds about you, together with information about how and why it is being processed.
• Right to rectification: You may request that inaccurate or incomplete personal data held by 499bet be corrected or updated.
• Right to erasure: You may request that 499bet delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent (where consent is the legal basis for processing). Note that 499bet may be required to retain certain data to comply with legal obligations even following an erasure request.
• Right to restrict processing: You may request that 499bet restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
• Right to data portability: Where processing is based on consent or contract performance and is carried out by automated means, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format.
• Right to object: You may object to the processing of your personal data where 499bet relies on legitimate interests as the legal basis for processing. You also have an unconditional right to object to processing for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.

To exercise any of the above rights, contact the 499bet support team at [email protected] with your full name, registered email address, and a clear description of the right you wish to exercise. 499bet will respond to all valid requests within 30 calendar days.

The 499bet Platform is strictly for adults aged 18 years and above. 499bet does not knowingly collect personal data from individuals under the age of 18. If 499bet discovers or has reason to believe that personal data has been collected from a person under the age of 18, the relevant account will be immediately suspended, any funds deposited will be returned to the source payment method, and all personal data associated with the account will be securely deleted.

If you are a parent or guardian and you believe that a person under your care has registered an account with 499bet, please contact us immediately at [email protected] so that we can take prompt action.

499bet employs age verification checks at the point of registration and at subsequent points during the account lifecycle to enforce this requirement. Providing false information about your age constitutes a breach of our Terms & Conditions and may result in account closure and forfeiture of funds.

The 499bet Platform may contain references to third-party service providers such as payment processors (bKash, Nagad, Rocket, Upay) and game content studios. These third parties operate their own platforms and privacy practices, which are independent of 499bet.

499bet is not responsible for the privacy practices of any third-party platform or service. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of 499bet. The inclusion of a reference to a third-party service on the 499bet Platform does not constitute an endorsement of that third party's privacy or data handling practices.

499bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the evolution of the Platform's features and services. When material changes are made, the effective date at the top of this policy will be updated accordingly.

Where changes are significant, 499bet will notify registered players by email to their registered address prior to the changes taking effect, or by displaying a prominent notice on the Platform upon their next login. Minor clarifications or formatting changes that do not affect the substance of our data practices may be made without advance notice.

Your continued use of the 499bet Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the revised Privacy Policy, you must cease using the Platform and may request closure of your account by contacting [email protected].

If you have any questions, concerns, or complaints about this Privacy Policy or about how 499bet handles your personal data, please contact us using the details below:

• Email: [email protected]
• Support hours: 24 hours a day, 7 days a week
• Response time: Within 24 hours for general privacy enquiries; within 30 calendar days for formal data rights requests

When contacting us about a data rights request or a privacy concern, please include your full name, registered email address, and a clear description of your query or request to allow us to respond efficiently and accurately.